Teton
Manager, CX Operations
$145K
US Remote · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 6+ years; no alternatives stated.
About the job
Own and scale customer deployments from signature to go-live, building the processes, tools, and cross-functional coordination needed for predictable implementation and onboarding.
What you'll do
- Manage deployment plans, timelines, milestones, risks, and site status; personally run deployments and address at-risk sites.
- Design implementation processes, handoffs, reporting, tooling, and capacity models for Customer Experience.
- Create training and playbooks, lead change adoption, and hire and lead project managers as deployment volume grows.
What they ask for
- 6+ years of hands-on project or program management, including multi-site implementations from kickoff through go-live and handoff.
- Track record designing processes from scratch and getting teams to adopt them; experience leading change management and enablement.
- Experience selecting and rolling out delivery tooling, such as a PSA platform.
- Strong executive reporting and stakeholder communication; ability to lead cross-functional work without formal authority; startup or scale-up experience.
Nice to have
- Experience in healthcare technology, hardware, or field-deployed software; experience building or leading a PMO.
- Familiarity with HubSpot, Notion, and modern collaboration tools.
Pay
120-145K USD base salary
Tools
PSA platform, CRM, HubSpot, Notion
Model-written summary · the original posting is authoritative