TextNow
Telecom Operations Lead
$154K–$264K
United States +1 · Full-time · Posted Jul 15, 2026
- Location
- United States
Open- United States - Experience
- 8+ years in telecom operations, carrier partnerships, or vendor management within a telecom, MVNO, or MVNE environment.
- Education
- Bachelor's degree in Business, Telecommunications, Engineering, Finance, or a related field, or equivalent practical experience.
About the job
Owns the operational health of TextNow’s telecom partners, improving network reliability, cost efficiency, compliance, and delivery of strategic telecom initiatives.
What you'll do
- Manage carrier and vendor relationships, performance, SLAs, escalations, and partner accountability.
- Optimize telecom costs through financial analysis, usage forecasting, routing improvements, and negotiations.
- Coordinate regulatory work and lead cross-functional telecom initiatives from planning through execution.
What they ask for
- Experience managing telecom vendors, SLAs, contract negotiations, and executive partner relationships.
- Strong understanding of telecom cost structures, financial analysis, and unit economics.
- Knowledge of telecom regulations, including STIR/SHAKEN, CALEA, KYC/CTIA, 911, lawful intercept, number portability, and FCC requirements.
- Ability to lead cross-functional initiatives and communicate effectively with stakeholders.
Pay
CAD $176,000 – $224,000 annually (base salary); USD $154,000 – $220,000 annually (base salary); USD $169,000 – $242,000 annually (base salary); USD $184,000 – $264,000 annually (base salary)
Tools
STIR/SHAKEN, CALEA, KYC/CTIA, 911, lawful intercept, number portability, FCC
Model-written summary · the original posting is authoritative