Thatch
Field Account Manager
$85K–$100K
Remote (US) · Remote · Manager · Full-time · Posted Jun 18, 2026
- Experience
- 4+ years in benefits consulting, customer success, support, or a related customer-facing role.
About the job
Delivers in-person customer support, education, enrollment assistance, and engagement programs while partnering with account teams to improve customer outcomes.
What you'll do
- Lead onsite enrollment sessions, platform training, webinars, office hours, and other customer programs.
- Coordinate customer events end-to-end and support account plans through customer insights, business reviews, and follow-up.
- Surface customer feedback and work cross-functionally to improve the customer experience.
What they ask for
- 4+ years of experience in benefits consulting, customer success, support, or a related customer-facing role.
- Strong communication and presentation skills, with the ability to engage audiences from employees to executives.
- Strong organization and attention to detail; ability to manage multiple priorities and customer engagements.
- Willingness to travel regularly within a designated region.
Nice to have
- Active broker license and fluency in plan advising.
- Bilingual in Spanish and English.
Pay
$85,000 — $100,000 USD (base salary)
Model-written summary · the original posting is authoritative