The Home Depot
CUSTOMER EXPERIENCE MANAGER
ROSSFORD OH STORE - 3858 · On-site · Manager · Full-time · Posted Oct 26, 2026
- Experience
- The posting states 1 year of relevant work experience, including management of people and retail operations; 2+ years of previous related work experience; and 1+ year of leadership experience. These stated thresholds are not reconciled in the posting.
- Education
- High school diploma and/or GED.
- Visa sponsorship
- Must be legally permitted to work in the United States.
About the job
Leads the Pro customer experience and store operations, coaching associates and ensuring service, inventory, order, safety, and opening/closing standards are met.
What you'll do
- Oversee Pro customer service, customer flow, inventory availability, and Will Call and delivery accuracy.
- Recruit, train, coach, and support associates while enforcing company and safety policies.
- Perform Manager on Duty opening and closing responsibilities and coordinate store readiness and operational compliance.
What they ask for
- Must be 18 or older and legally permitted to work in the United States.
- Able to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
- 1+ year of previous leadership experience.
Nice to have
- At least 1 year prior merchandising and/or operational experience; leadership experience preferably in big box retail.
- Knowledge of the home improvement industry.
Tools
hdPhone, Knowledge Depot (KD)
Model-written summary · the original posting is authoritative