The Home Depot
Director, Product & CX - Home Services
PENNANT PARK, ATLANTA - 9141 · On-site · Director · Full-time · Posted Sep 14, 2026
- Experience
- Minimum 8 years; preferred 8+ years of progressive leadership experience. Also preferred: 2+ years of practical experience with products powered by Multimodal AI, Image Processing, NLP, or Agentic Workflows.
- Education
- Bachelor's degree program or equivalent degree in a field of study related to the job; preferred: bachelor’s degree in Computer Science, Data Science, Engineering, Business, or a related field; or equivalent practical experience.
- Visa sponsorship
- Must be legally permitted to work in the United States.
About the job
Leads product strategy, teams, and digital roadmaps for The Home Depot’s B2C Home Services experience and supporting platforms, using emerging technologies to improve customer and associate experiences and deliver measurable business outcomes.
What you'll do
- Define and deliver multi-year roadmaps for customer experience, lead generation, visualization, and workforce coordination; prioritize investments using financial analysis and ROI.
- Build and develop product teams, align cross-functional partners, and communicate strategic roadmaps and business cases to executives.
- Guide assessment and deployment of multimodal AI capabilities and AI-assisted workflows, including image processing, NLP, and 3D spatial data.
What they ask for
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- At least 8 years of work experience.
- Bachelor's degree program or equivalent degree in a field related to the job.
Nice to have
- 8+ years of progressive leadership experience in Product Management, Product Design, or Digital Operations.
- 2+ years of practical experience assessing, guiding, or launching products powered by Multimodal AI, Image Processing, NLP, or Agentic Workflows.
Tools
Generative AI, Multimodal RAG, Agentic Architectures, Image Processing, Natural Language Processing (NLP), 3D spatial data, Claude, Cursor
AI focus
Guides teams in applying multimodal and agentic AI, image processing, NLP, and 3D spatial data to home-services products and operational workflows; also promotes AI-assisted product management and dynamic automated API generation.
Model-written summary · the original posting is authoritative