The Home Depot
Pro Experience Manager
SE KNOXVILLETN STORE - 0773 · On-site · Manager · Full-time · Posted Oct 28, 2026
- Experience
- The posting states 1 year of relevant work experience, including management of people and retail operations; it separately lists 2 + years of previous related work experience and 1+ year of previous leadership experience.
- Education
- High school diploma and/or GED.
- Visa sponsorship
- Must be legally permitted to work in the United States.
About the job
Leads Pro department customer service, associate development, safety, and store-opening and closing operations to support sales, loyalty, and an accurate, timely customer experience.
What you'll do
- Oversee Pro service, customer flow, inventory availability, and the accuracy and timely completion of Will Calls and deliveries.
- Coach, train, and support associates; manage staffing, performance feedback, and compliance with company policies.
- Enforce safety practices and perform Manager on Duty opening, closing, readiness, and operational duties.
What they ask for
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- Minimum Years of Work Experience: 2 + years of previous related work experience; Minimum Leadership Experience: 1+ year of previous leadership Experience.
Nice to have
- At least 1 year prior merchandising and/or operational experience; at least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Tools
Knowledge Depot (KD), hdPhone, PPE
Model-written summary · the original posting is authoritative