The Home Depot
Pro Experience Manager
N RICHMOND STORE - 4653 · On-site · Manager · Full-time · Posted Oct 5, 2026
- Experience
- 1 year of relevant experience including management of people and retail operations; elsewhere, 2+ years of previous related work experience. Minimum 1+ year of leadership experience.
- Education
- High school diploma and/or GED.
- Visa sponsorship
- Must be legally permitted to work in the United States.
About the job
Leads Pro-area customer service, associate performance, safety, and store opening and closing operations to support sales, loyalty, and reliable order fulfillment.
What you'll do
- Manage Pro customer flow, product availability, customer concerns, and Will Call and delivery order quality.
- Coach associates, support recruitment and training, monitor staffing, and enforce operational and performance standards.
- Serve as Manager on Duty for opening and closing, store readiness, safety compliance, and operational continuity.
What they ask for
- At least 18 years of age.
- Legally permitted to work in the United States.
- Able to work a flexible schedule, including nights, weekends, and overtime as needed.
- Relevant work experience including management of people and retail operations; the posting states both 1 year and 2+ years of related experience, and 1+ year of leadership experience.
Nice to have
- At least 1 year of merchandising and/or operational experience; leadership experience, preferably in big box retail.
- Knowledge of the home improvement industry.
Tools
hdPhone, Knowledge Depot (KD)
Model-written summary · the original posting is authoritative