The Home Depot
SR ANALYST - ONLINE CUSTOMER EXPERIENCE
STORE SUPPORT CENTER, ATLANTA - 9090 · On-site · Senior · Full-time · Posted Oct 15, 2026
- Experience
- 4 years minimum; preferred qualification specifies 4 or more years of Ecommerce web site administration and/or operations experience.
- Education
- Bachelor’s degree or equivalent degree in a field of study related to the job. Preferred qualification also states a bachelor's degree in Computer Science, a related field, or equivalent education required.
- Visa sponsorship
- Must be legally permitted to work in the United States.
About the job
Monitors The Home Depot’s eCommerce website, coordinates resolution of customer and production issues, and analyzes performance indicators to improve the online customer experience.
What you'll do
- Identify, triage, and drive resolution of website issues with business, vendor, customer service, and IT teams.
- Analyze customer issues and website KPIs, assess incident impact, and participate in root cause analysis.
- Create operational processes and SLAs to improve customer satisfaction, revenue, throughput, and performance.
What they ask for
- Must be at least 18 years old.
- Must be legally permitted to work in the United States.
- Bachelor’s degree or equivalent degree in a job-related field, as stated under Minimum Education.
- 4 years of work experience.
Nice to have
- 4 or more years of Ecommerce web site administration and/or operations experience.
- Experience in customer-focused eCommerce or online retail; understanding of end-to-end purchase flow and business operational concepts.
Model-written summary · the original posting is authoritative