The New York Times
Client Success Manager
New York, NY · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years of digital/print advertising/media experience
- Education
- Bachelor's Degree
About the job
Manage advertising client relationships and retention, coordinating print and digital campaigns from presale through post-sale and supporting renewals.
What you'll do
- Provide high-touch account management, lead client communications, and keep clients updated on campaign performance.
- Coordinate campaign workflow and delivery with Sales, Sales Operations, and other internal teams; manage deadlines and resolve issues.
- Track account financials and progress, support renewals, and maintain key-account pipeline accuracy.
What they ask for
- Bachelor's Degree
- 2+ years of digital/print advertising/media experience
- Proficiency in Google docs, Powerpoint, Excel and Salesforce
- Experience navigating multiple deadline and priority items at once
Nice to have
- Digital media experience or Digital product organization experience
- Experience with team communication tools, such as Slack
Pay
$44.48 — $46.71 USD hourly rate of base pay
Tools
Google docs, Powerpoint, Excel, Salesforce, Slack
Model-written summary · the original posting is authoritative