The Voleon Group
Corporate IT Services Operations Lead
$135K–$165K
Berkeley, CA · Hybrid · Full-time · Posted Aug 4, 2026
- Experience
- 5-8+ years of progressive IT experience; 2+ years of direct people management experience.
About the job
Leads corporate IT service delivery, support operations, and team development, coordinating across IT, Security, Engineering, and business stakeholders.
What you'll do
- Manage service desk operations, ticket triage, workflows, SLAs, incidents, and continuous improvement.
- Lead and mentor the team, growing into direct people management as the organization scales.
- Handle complex technical escalations and lead cross-functional IT projects, process automation, and service improvements.
What they ask for
- 5-8+ years of progressive IT experience across support, operations, and technical leadership.
- 2+ years of direct people management experience, including performance management and career development.
- Strong technical foundation in IT service delivery, plus proficiency in PowerShell, Python, or Bash.
- Hands-on ITIL and Jira Service Management experience, including workflows, automation rules, SLA configuration, and reporting.
Nice to have
- Experience supporting distributed or hybrid teams.
- Experience in financial services or other regulated environments.
Pay
$135K – $165K USD base salary
Tools
Jira Service Management (JSM), PowerShell, Python, Bash
AI focus
Use AI tools to improve ticket triage, enable self-service and deflect common requests, and accelerate process improvement; demonstrated AI-tool use for IT service delivery is required.
Model-written summary · the original posting is authoritative