Thesis Care
Product Support Engineer (Contract)
New York +1 · Full-time · Posted Oct 6, 2026
- Location
- New York
New York, New York, United States - Experience
- 2+ years; no alternative stated.
About the job
Keeps live client deployments running by diagnosing and resolving technical issues, shipping customizations and fixes, and improving support processes.
What you'll do
- Triage, debug, and resolve client issues across applications, integrations, and data flows through verified production fixes.
- Implement client-specific configurations, workflow changes, and bug fixes; investigate issues using logs, monitoring, database queries, and test environments.
- Work with clients and engineering on issue resolution, documentation, and improvements that reduce recurring support work.
What they ask for
- 2+ years of professional experience as a software engineer, support engineer, or solutions engineer working on production B2B SaaS.
- Working experience with TypeScript/JavaScript, Node.js, and React; solid SQL and troubleshooting skills across web apps, APIs, and cloud infrastructure.
- Experience with RESTful or RPC-based APIs, AWS or similar cloud platforms, logging/monitoring tools, and ticketing systems.
- Based in New York and available to work in-office approximately 3 days per week.
Nice to have
- Python; healthcare or regulated-environment experience involving HIPAA or PHI.
Pay
$70-$100 per hour (1099 contractor; no benefits; base salary or total pay not specified)
Tools
TypeScript/JavaScript, Node.js, React, Python, SQL, Postgres, AWS, RESTful or RPC-based APIs
AI focus
Debug and resolve issues involving AI/LLM-powered features; familiarity with LLM-based products and interest in using AI tools to work faster.
Model-written summary · the original posting is authoritative