Thomson Reuters
Customer Success Manager - Global Trade
$106K–$198K
United States of America, Eagan, Minnesota +2 · Remote · Manager · Full-time · Posted Oct 15, 2026
- Location
- United States of America, Eagan, Minnesota
United States of America, Frisco, Texas
United States of America, New York, New York - Experience
- 8+ years of professional experience, with a minimum of 3 years’ experience in customer success.
- Education
- 4-year college degree required; master’s degree or equivalent preferred.
About the job
Manage a portfolio of global trade customers, helping them achieve business outcomes and product value while driving retention and commercial growth.
What you'll do
- Define customer success goals, deliver education, and track progress toward business outcomes.
- Monitor customer health and usage, develop success plans, and coordinate with internal teams to address risks and support retention.
- Identify growth opportunities, manage customer information and forecasts, and report on business and market activity.
What they ask for
- 8+ years of professional experience, including a minimum of 3 years’ experience in customer success.
- Experience in Global Trade.
- Experience working in and around cloud software solutions and cloud delivery models.
- Strong business acumen and communication skills, including customer journey management, conflict resolution, and problem-solving.
Nice to have
- Master’s degree or equivalent.
- Salesforce user experience; functional or technical skills in SaaS implementations and ERP applications.
Pay
$106,400 USD - $197,600 USD (target total cash compensation)
Tools
Gainsight, Salesforce, cloud software solutions, SaaS, Enterprise Resource Planning (ERP)
AI focus
The role supports customer success in an AI-enabled future; no specific AI work is described.
Model-written summary · the original posting is authoritative