Thomson Reuters
Customer Success Manager Remote (NY, IN, OH) - Direct Tax
$93K–$173K
United States of America, New York, New York +15 · Remote · Manager · Full-time · Posted Oct 16, 2026
- Location
- United States of America, New York, New York
Gary, Indiana
Albany, New York
Yonkers, New York
Cleveland, Ohio
Monsey, New York
Syracuse, New York
Buffalo, New York
Queens, New York
Cincinnati, Ohio
Indianapolis, Indiana
Centereach, New York
Long Island, New York
Akron, Ohio
White Plains, New York
Columbus, Ohio - Experience
- 8+ years of professional experience, including a minimum of 3 years’ experience in customer success.
- Education
- 4-year college degree required.
About the job
Manages a portfolio of direct tax customers, helping them achieve business outcomes, get value from their solutions, and renew and grow their relationships.
What you'll do
- Define customer success plans, deliver education, and track progress toward customer outcomes.
- Monitor customer health and usage, address concerns, and collaborate with internal teams on customer needs.
- Identify growth opportunities, support retention, and manage customer and commercial information using technology tools.
What they ask for
- Direct Tax experience.
- Experience working with cloud software solutions and cloud delivery models.
- Strong business acumen and communication skills, including customer journey management, conflict resolution, and problem-solving.
- Ability to travel 25%.
Nice to have
- Master’s degree or equivalent.
- Salesforce user experience; functional or technical skills in SaaS implementations and Enterprise Resource Planning (ERP) applications.
Pay
$93,100 USD - $172,900 USD target total cash compensation (includes base pay and target sales incentive)
Tools
Gainsight, Salesforce, SaaS, Enterprise Resource Planning (ERP)
AI focus
The posting describes the company as supporting employees to grow in an AI-enabled future; it does not specify AI work for this role.
Model-written summary · the original posting is authoritative