Thomson Reuters
IT Support Engineer
$70K–$131K
United States of America, McLean, Virginia · Hybrid · Full-time · Posted Oct 22, 2026
- Experience
- Minimum of three years of IT-related experience.
- Education
- Bachelor’s degree in a computer-related field or equivalent experience.
About the job
Provides day-to-day IT support for users and manages Windows systems, Microsoft 365 services, devices, and network troubleshooting.
What you'll do
- Support onsite and remote users, provision laptops and phones, and configure accounts.
- Troubleshoot network and VPN issues; maintain device inventory and help desk documentation.
- Support IT initiatives and perform after-hours maintenance as needed.
What they ask for
- Experience supporting Windows 11 and Microsoft 365, including Exchange Online and Teams.
- Familiarity with Active Directory and Entra ID administration; experience managing Active Directory user and computer accounts.
- Ability to support collaboration solutions using SharePoint Online, Power Automate, Teams, and Outlook, and mobile devices through Microsoft Intune.
- Ability to obtain and maintain a U.S. national security clearance; U.S. citizenship is required.
Nice to have
- Experience with AWS, Microsoft Entra management, VMware, Linux, Apache, or Tomcat.
- Security background, PowerShell scripting, or Linux shell experience.
Pay
$70,000 USD - $131,000 USD (base salary)
Tools
Windows 11, Microsoft 365, Exchange Online, Microsoft Teams, Microsoft Active Directory, Entra ID, SharePoint Online, Power Automate
AI focus
The role supports the organization’s technology environment; the posting mentions an AI-enabled future as part of career development but does not describe AI duties.
Model-written summary · the original posting is authoritative