ThoughtSpot
Head of Customer Outcomes Strategy & Operations
$133K–$190K
Mountain View, CA · Remote · Director · Full-time · Posted Oct 8, 2026
- Experience
- 8+ years across the stated fields.
About the job
Leads post-sales strategy, operations, and transformation at ThoughtSpot, aligning customer outcomes with GRR and NRR goals and driving AI-enabled workflows.
What you'll do
- Lead post-sales planning, customer coverage models, targets, investments, and capacity planning.
- Run leadership operating rhythms and cross-functional programs, including executive and board reporting.
- Own post-sales playbooks, reporting, and the AI and automation roadmap; track adoption and outcomes.
What they ask for
- 8+ years across CS operations, RevOps, strategy and operations, management consulting, or chief of staff roles in B2B SaaS.
- Experience building and scaling Customer Success and Professional Services, including coverage models, capacity plans, and operating rhythms.
- Experience delivering multi-quarter cross-functional programs without direct authority.
- Fluency in SaaS metrics and data, and experience building or deploying agents, automation, or apps for post-sales workflows.
Pay
USD 133,000–190,000 per year base salary
Tools
ThoughtSpot, Spotter, SpotterViz, LLMs
AI focus
Own the post-sales AI and automation roadmap, prioritizing and launching agents and tools for renewal, expansion, account health, and leadership workflows; drive adoption and measure productivity and outcome impact. The role also requires using AI tools in daily work.
Model-written summary · the original posting is authoritative