ThoughtSpot
Principal AI Outcomes Manager
$139K–$198K
Chicago, IL · Hybrid · Principal · Full-time · Posted Sep 8, 2026
- Experience
- 8+ years; customer-facing business and technology roles include Customer Success, Strategic Accounts, Solutions Consulting, or Advisory.
About the job
Leads executive-level customer outcomes and strategic account relationships for ThoughtSpot’s largest enterprise customers, driving AI analytics adoption, renewals, and expansion.
What you'll do
- Co-create and manage outcomes plans, executive reviews, and value narratives tied to customer priorities and KPIs.
- Drive product adoption, proactively manage account risks, and lead renewal and expansion efforts with the account executive.
- Prototype product concepts, shape customer AI roadmaps, develop advocacy and adoption programs, and mentor other outcomes managers.
What they ask for
- 8+ years in a customer-facing business and technology role in SaaS or enterprise software, such as Customer Success, Strategic Accounts, Solutions Consulting, or Advisory.
- Experience owning and growing complex enterprise relationships, including closing renewals and leading expansion conversations.
- Executive communication, business acumen, and ability to build ROI cases and multi-year value roadmaps.
- Analytics and AI fluency, technical ability to prototype with ThoughtSpot products, and understanding of cloud data platforms.
Nice to have
- Direct experience with ThoughtSpot or a comparable analytics platform, such as Tableau, Power BI, Looker, or Sigma.
Pay
USD 138,600–198,000 per year (base salary)
Tools
ThoughtSpot, Spotter, Liveboards, Data Apps, Tableau, Power BI, Looker, Sigma
AI focus
Advise customers on AI analytics, agentic AI, and LLM value in analytics workflows; prototype Spotter agents; use AI tools and industry LLMs for research, content creation, summarization, workflow automation, and productivity.
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