Principal AI Outcomes Manager

What you'll do

• Co-own customer outcomes plans, executive relationships, renewals, and expansion with account executives; lead business reviews and proactively manage account risk.
• Drive organization-wide adoption by prototyping Liveboards, Spotter agents, and Data Apps, and by building enablement programs and customer champions.
• Represent customer needs internally, develop customer advocates and success stories, and mentor other AI Outcomes Managers.

What they ask for

• 8+ years in a customer-facing business-and-technology role, such as Customer Success, Strategic Accounts, Solutions Consulting, or Advisory, in SaaS or enterprise software.
• Track record owning and growing complex, high-ARR relationships; closing complex renewals and leading expansion conversations.
• Executive-level communication, business acumen, and ability to build ROI cases and connect product use to business outcomes.
• Ability to build Liveboards, configure Spotter agents, prototype Data Apps, and engage with enterprise cloud data platforms.

Nice to have

• Direct experience with ThoughtSpot or comparable platforms such as Tableau, Power BI, Looker, or Sigma.
• Experience advising on agentic AI and LLMs in analytics workflows.

Pay

USD 133,000–190,000 per year (base salary; pay range, US Zone 1)

Tools

ThoughtSpot, Spotter, Liveboards, Data Apps, Tableau, Power BI, Looker, Sigma

AI focus

Advise enterprise customers on AI analytics and agentic AI; prototype Spotter agents and guide AI-driven adoption. Use AI tools and industry-leading LLMs in daily work for research, content creation, summarization, and workflow improvement.