ThoughtSpot
Senior Manager, AI Outcomes Management - Commercial
$147K–$211K
Chicago, IL · Remote · Manager · Full-time · Posted Oct 29, 2026
About the job
Leads and coaches AI Outcomes Managers, owning their customer portfolio’s retention, expansion, and business outcomes while building the team’s account-management playbook.
What you'll do
- Manage portfolio GRR and NRR, renewals, expansion, and account health.
- Coach and develop AI Outcomes Managers and improve the quality of customer outcome plans, value narratives, QBRs, and account plans.
- Build adoption and outcomes processes, partner with Sales, and relay customer feedback to Product and Engineering.
What they ask for
- Experience managing a customer-facing team in B2B SaaS, such as Customer Success, Solutions, or Consulting.
- Experience owning retention and expansion numbers.
- Ability to connect product usage to business metrics and coach teams on customer value.
- Ability to build processes from scratch and sufficient analytics and BI fluency.
Nice to have
- Experience with analytics, data, or technical products; familiarity with ThoughtSpot or a comparable platform.
- Hands-on experience with industry-leading LLMs and AI tools for productivity, research, content creation, and document summarization.
Pay
USD 147,420–210,600 per year (base salary)
Tools
ThoughtSpot, Spotter, Liveboards, Data Apps, SpotterViz, LLMs
AI focus
Leads customer outcomes for an AI analytics platform and is expected to use AI tools and LLMs in daily workflows, including research, content creation, and summarization.
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