TikTok
Arbitration Strategy Project Intern (TikTok Shop - US Operation) - 2026 Start (BS/MS)
Los Angeles, California · Internship · Posted Oct 28, 2026
- Education
- Currently pursuing a Bachelor's or Master's degree in Business, Management, Data Science, or a related major.
About the job
Supports TikTok Shop US arbitration and dispute operations by analyzing feedback and metrics, improving after-sales guidelines and workflows, and coordinating process improvements.
What you'll do
- Analyze data and user and merchant feedback to identify common dispute issues and support process improvements.
- Document and improve after-sales dispute guidelines and service workflows; review policies and coordinate with Product and Operations.
- Monitor business metrics, flag trends or potential issues, and track follow-up actions.
What they ask for
- Currently pursuing a Bachelor's or Master's degree in Business, Management, Data Science, or a related major.
- Proven experience in operations, program, or project management, including hands-on SOP development.
- Proven data analysis experience identifying trends or insights to support decisions and process improvements.
- Experience with basic data analysis tools such as Excel or dashboards; strong problem-solving, analytical thinking, and cross-functional collaboration skills.
Nice to have
- Experience in LLM application and interest in AI applications in e-commerce services.
- Understanding of e-commerce platform rules or relevant strategic/service operations experience at a large e-commerce platform.
Tools
Excel
AI focus
Preferred experience in LLM application; interest in applying AI to e-commerce services.
Model-written summary · the original posting is authoritative