TikTok
Collection Manager - North America
New York, New York · Manager · Full-time · Posted Oct 28, 2026
- Experience
- Minimum 5 years of working experience with collections.
About the job
Manages collections for TikTok’s North American advertising customer portfolio, aiming to recover outstanding debt and improve overdue and DSO results.
What you'll do
- Develop collection strategies and roadmaps for outstanding debt, and work toward overdue and DSO goals.
- Manage customer relationships and invoice collection; coordinate with internal teams to resolve billing disputes.
- Analyze collection reports, identify process improvements, and oversee outstanding credit and invoices.
What they ask for
- Strong customer engagement, communication, and negotiation skills.
- Deep understanding of local-market collection practices and debt-collection workflows and skills.
- Sound business judgment and ability to influence others to deliver results.
Nice to have
- Digital advertising experience.
Model-written summary · the original posting is authoritative