TikTok
Content Governance Strategy Program Manager Graduate (TikTok Shop - Governance & Experience) - 2027 Start
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- Working or practical experience in Creator and Ecosystem Operations or Strategy, Social Media Content Safety, Trust & Safety, Internet Safety, or related fields will be prioritized; no years specified.
- Education
- Completing or recently completed a Master’s degree.
About the job
Designs and operationalizes content standards and enforcement frameworks to manage risk and support a safe, trustworthy TikTok Shop marketplace across global markets.
What you'll do
- Analyze content-risk trends, prioritize risks, and translate findings into policy responses.
- Coordinate e-commerce policy implementation across moderation, product, business, and regional teams.
- Evaluate and optimize policies and design enforcement frameworks, including severity tiers, escalation paths, and moderator tools.
What they ask for
- Completing or recently completed a Master’s degree.
- Strong interest in content policy, Trust & Safety, e-commerce integrity, or social media platform governance.
- Excellent coordination, communication, and project management skills for cross-functional work.
- Comfort working with data to identify trends and support policy decisions.
Nice to have
- Familiarity with e-commerce compliance and ecosystem management, and strategic business sensitivity.
- Familiarity with e-commerce content ecosystems and/or social media content landscapes.
Model-written summary · the original posting is authoritative