TikTok
Creator Support Specialist - Trust and Safety, Customer Support
Los Angeles, California · Full-time · Posted Oct 28, 2026
- Experience
- 2+ years in customer support or a user-facing service role.
About the job
Provides fast, personalized support to TikTok creators across communication channels, resolving issues and handling safety-related concerns.
What you'll do
- Support creators via chat, email, tickets, and in-app messages; diagnose issues and provide accurate guidance.
- Handle safety-related concerns with care and confidentiality, escalating issues and collaborating with internal partners.
- Contribute to projects and process improvements that strengthen safety, efficiency, and creator experience.
What they ask for
- 2+ years of experience in customer support or a user-facing service role.
- Experience with CRM or customer-service software; examples include Salesforce, Zendesk, Avaya, and Intercom.
- Excellent written English communication and experience providing customer service through email and chat.
- Strong multitasking, prioritization, problem-solving, and time-management skills across multiple tools and systems.
Nice to have
- Familiarity with internet culture, creator behavior, and social trends.
- Experience supporting users in a digital or creator-focused environment.
Tools
Salesforce, Zendesk, Avaya, Intercom
Model-written summary · the original posting is authoritative