TikTok
Global Customer Experience Business Analytics Project Intern (TikTok Shop-Governance and Experience) - 2026 Start
San Jose, California · Internship · Posted Oct 28, 2026
- Education
- Currently pursuing a Bachelor’s degree in Computer Science, Statistics, Mathematics, Accounting, Business Analytics or other related quantitative fields (preferred).
About the job
Supports TikTok Shop customer experience operations by improving data infrastructure, developing analytics and automation tools, and turning business challenges into actionable recommendations.
What you'll do
- Build and optimize user-centric data dashboards, organize data assets, and advance automated data processing to reduce manual work.
- Explore AI capabilities and develop automated analysis, anomaly detection, and root-cause diagnosis tools.
- Analyze service strategies, buyer experience, chatbot development, regional operations, workforce efficiency, and budget management; communicate insights and recommendations.
What they ask for
- Currently pursuing a bachelor's degree in a quantitative field (listed as preferred in the posting).
- Basic data processing and analytical skills; proficiency in Excel, including PivotTables and functions, and SQL; ability to visualize data and build dashboards.
- Strong communication, teamwork, and execution skills; meticulous and rigorous approach to work.
Nice to have
- Interest in customer service, buyer experience, and data automation in e-commerce, with business acumen and logical reasoning.
- Use of AI tools to improve work efficiency.
Tools
Excel, SQL
AI focus
Explore AI capabilities for business and operational problems; build automated analysis, anomaly detection, and root-cause diagnosis tools. Candidates who use AI tools to improve work efficiency are prioritized.
Model-written summary · the original posting is authoritative