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Merchant Support Specialist Graduate (Supply Chain and Logistics-Fulfillment Centers Operations) - 2027 Start
Fontana, California · Full-time · Posted Oct 28, 2026
- Education
- Bachelor's degree in Business, Logistics, Operations, Engineering, or a related discipline.
About the job
Oversees fulfillment-center exception handling, merchant and logistics issue resolution, returns, site performance, and operational process improvements.
What you'll do
- Manage inbound and outbound exceptions and resolve merchant or logistics issues within SLA targets.
- Monitor returns and site performance, and provide daily on-site supervision.
- Collaborate with teams and site partners to improve SOPs, KPIs, and merchant experience.
What they ask for
- Completing or recently completed a Bachelor's degree in Business, Logistics, Operations, Engineering, or a related discipline.
- Strong problem-solving skills with attention to details.
Nice to have
- Experience in retail e-commerce logistics in a warehouse setting.
- Experience in a fast-paced operational environment and effective cross-functional collaboration.
Model-written summary · the original posting is authoritative