TikTok
Platform Governance Specialist - TikTok Platform Responsibilities, User Feedback Operations
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years of relevant experience and 3+ years of data analysis experience.
- Education
- Bachelor's degree or above.
About the job
Owns governance of user-reported issues across TikTok’s Trust & Safety content safety platform, coordinating analysis and fixes to improve reliability and user experience.
What you'll do
- Identify systemic issues in user feedback, lead root cause analysis, coordinate remediation, and track resolutions.
- Partner with product, engineering, business, and on-call teams to improve products and operational processes.
- Analyze and report issue trends and governance outcomes; develop diagnostic tools and explore AI and automation.
What they ask for
- Bachelor's degree or above.
- 5+ years of relevant experience in platform operations, user operations, product operations, or technical program management.
- 3+ years of data analysis experience and a record of driving cross-functional projects to completion.
- Proficiency in Chinese and English.
Nice to have
- Experience in Trust & Safety, Content Moderation, or Platform Operations within internet/tech companies.
- Experience with platform issue governance, incident management, service reliability improvement, or AI/automation tools.
AI focus
Explore and apply AI tools and automation to improve governance efficiency and analytical depth.
Model-written summary · the original posting is authoritative