TikTok
Platform Operations Team Lead - TikTok Safety Product (San Jose)
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- More than 5 years in the Internet industry, including 3+ years of team management experience.
About the job
Leads TikTok Safety Product platform operations, managing ticket support and local teams while improving user feedback processes and coordinating with regional, product, and engineering partners.
What you'll do
- Investigate incidents and partner inquiries, manage ticket support operations, and improve user feedback processes.
- Identify operational bottlenecks and implement data-driven improvements to efficiency and service quality.
- Hire, coach, and allocate work for team members, and coordinate cross-functional and regional support efforts.
What they ask for
- More than 5 years of Internet industry experience, including 3+ years of team management experience.
- Experience managing platform operations and product technical support teams.
- Familiarity with content moderation workflows and platform ecosystem operations, or Trust & Safety Operations with incident and risk management.
- Experience with ticket support workflows, escalation management for technical issues, product/service process and project management, and data analysis and reporting.
Nice to have
- Familiarity with AI and automation tools used in customer support and service quality programs.
- Proactive, adaptable, and strong in communication, problem-solving, critical thinking, and priority management.
AI focus
The team leverages advanced large language models to enhance content review efficiency, risk control, and user trust; familiarity with AI and automation tools for customer support and service quality is a plus.
Model-written summary · the original posting is authoritative