TikTok
Platform User Operations Specialist Intern（TikTok-Platform Responsibility-User Feedback Operations）- 2027 Summer
San Jose, California · Internship · Posted Oct 28, 2026
- Education
- Currently pursuing an undergraduate or master's degree in a specified or related discipline.
About the job
Provides troubleshooting and consulting support to internal platform users by resolving queries, coordinating with Engineering, and improving user-support processes.
What you'll do
- Respond to user queries and troubleshoot technical issues using internal resources and Engineering-provided solutions.
- Follow up to confirm issues are resolved and analyze tickets for process improvements.
- Support training and user-feedback projects; partner with Engineering on product optimizations.
What they ask for
- Currently pursuing an undergraduate or master's degree in computer science, statistics, information management, data science, or a related discipline.
- Familiarity with HTML, JavaScript, SQL, HTTP protocols, and internet technologies.
- Strong problem-solving, critical-thinking, and analytical abilities, with the ability to work independently amid changing priorities.
Nice to have
- Coding ability in any programming language and ability to construct complex SQL queries.
- AI Operations experience.
Tools
HTML, JavaScript, SQL, HTTP
Model-written summary · the original posting is authoritative