TikTok
Product and Process Solutions Specialist - Live & Monetization, Trust & Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- Trust & Safety experience required; no number of years stated.
About the job
Supports Trust & Safety operations by monitoring content moderation quality, analyzing performance issues, and driving improvements to policy enforcement workflows.
What you'll do
- Monitor quality performance, identify trends, and drive moderation quality improvements.
- Analyze data and investigate root causes, turning findings into recommendations.
- Partner with front-line and cross-functional teams to execute operational improvement initiatives.
What they ask for
- Fluent English proficiency.
- Trust & Safety experience and understanding of content moderation, policy enforcement, quality management, and operational processes.
- Project management capabilities, ownership, and ability to manage priorities.
- Strong analytical, problem-solving, attention-to-detail, communication, and collaboration skills.
Nice to have
- Familiarity with BR and/or LATAM culture and operational environments.
- Experience with granular data analysis and familiarity with AI applications and tools.
AI focus
Familiarity with AI applications and tools is preferred, with openness to using technology to improve quality and operational outcomes.
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