TikTok
Product and Process Solutions Specialist - Live & Monetization, Trust & Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- Trust & Safety experience required; no years specified.
About the job
Supports Trust & Safety moderation and policy-enforcement operations by monitoring quality, analyzing performance issues, and driving improvements with front-line and cross-functional teams.
What you'll do
- Monitor moderation quality, identify trends, and drive improvement initiatives.
- Analyze performance data, investigate root causes, and recommend actions.
- Partner with front-line and cross-functional teams to manage operational improvement initiatives.
What they ask for
- Fluent English proficiency.
- Trust & Safety experience and understanding of content moderation, policy enforcement, quality management, and operational processes.
- Demonstrated project management capabilities and ability to manage priorities.
- Strong ownership, attention to detail, analytical problem-solving, and collaboration skills.
Nice to have
- Familiarity with BR and/or LATAM culture and operational environments.
- Experience in granular data analysis and familiarity with AI applications and tools.
AI focus
Familiarity with AI applications and tools is preferred; the role may leverage technology to improve quality and operational outcomes.
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