TikTok
Product Operations Manager (Human Moderation) - TikTok
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
About the job
Manages human moderation operations for TikTok’s creator monetization ecosystem, using data and AI applications to improve review workflows, tools, and efficiency.
What you'll do
- Analyze productivity, QA, appeals, and false-negative data to identify operational pain points and recommend improvements.
- Drive implementation of AI capabilities and optimize moderation tools and human review workflows with cross-functional teams.
- Analyze business direction and prepare data-driven thematic and strategy reports.
What they ask for
- Strong data analysis skills and ability to turn findings into actionable improvements.
- Proficiency in Chinese and English.
- Strong cross-cultural understanding, persuasion, organizational influence, and results orientation.
- Ability to connect business processes, drive project implementation, and achieve business goals.
Nice to have
- Experience in content moderation, trust & safety, creator ecosystem governance, or BPO/labeller operations.
- Familiarity with quality assurance frameworks, moderation policy design, or human-in-the-loop review workflows.
Tools
AI models, large language models
AI focus
Applies AI models and large language models to moderation, rule explanation, risk alerts, case comparison, risk assessment, and review efficiency.
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