TikTok
Product User Experience Lead, Global E-commerce
Seattle, Washington · Full-time · Posted Oct 28, 2026
About the job
Leads user and merchant experience research and optimization across TikTok’s global e-commerce transaction, operations, logistics, and fulfillment journeys.
What you'll do
- Analyze data and conduct user and merchant research to identify experience issues and improvement opportunities across shopping, merchant operations, and fulfillment.
- Translate qualitative and quantitative research into actionable product insights, and drive issues from discovery through prioritization and implementation.
- Participate in cross-functional research reviews, develop research methods and industry insights, and share knowledge to improve research quality.
What they ask for
- Strong business and data analysis skills, including breaking down conversion funnels and using data to inform experience decisions.
- Strong judgment, decision-making, and ownership, with the ability to drive multiple teams to solve complex cross-functional problems.
Nice to have
- Experience with commercial products, including merchant, logistics, payments, transaction, or product-related domains.
- Experience in e-commerce product, engineering, quality, or data analytics roles; hands-on work with merchants or customers is a plus.
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