TikTok
Quality & Product Insights Specialist - Advertisement Team
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in Product Operations, Product Management, Business Operations, Technical Operations, or related roles.
- Education
- Bachelor's degree in Computer Science, Statistics, Mathematics, Business, Operations, or a related field, or equivalent practical experience.
About the job
Improves TikTok advertising product quality and advertiser experience by analyzing support issues, standardizing troubleshooting, and driving automation and product improvements.
What you'll do
- Design troubleshooting frameworks and operational workflows with Product, Engineering, TPS, and QA.
- Analyze support tickets and operational data to find root causes and recommend product improvements.
- Develop diagnostic decision trees and advance automation and AI-powered troubleshooting.
What they ask for
- Bachelor's degree in a related field or equivalent practical experience.
- 3+ years in Product Operations, Product Management, Business Operations, Technical Operations, or related roles.
- Experience with cross-functional initiatives and root-cause analysis using data to drive improvements.
- Experience with ticketing platforms such as Zendesk, Jira, or similar; proficiency in Chinese and English is required.
Nice to have
- Experience supporting digital advertising, SaaS, or large-scale technology platforms.
- Experience designing operational frameworks or diagnostic workflows, or leveraging AI tools for operational improvements.
Tools
Zendesk, Jira, Asana, Trello
AI focus
Drives automation, intelligent troubleshooting capabilities, and AI-powered operational solutions.
Model-written summary · the original posting is authoritative