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Rapid Response Analyst (Bilingual Portuguese) - Trust and Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years in Trust & Safety incident, risk, investigations, escalations, crisis management, or related areas.
- Education
- Bachelor's degree
About the job
Coordinates Trust & Safety responses to major incidents, primarily involving escalations from LATAM and Brazil, and improves proactive detection, containment, and response processes.
What you'll do
- Lead incident response, conduct sweeps to detect emerging risks, and contain high-risk content.
- Coordinate with cross-functional teams and develop incident response workflows and playbooks.
- Analyze incidents, evaluate response effectiveness, and document insights to improve policies, products, and processes.
What they ask for
- Bachelor's degree and 4+ years of experience in Trust & Safety incident, risk, investigations, escalations, crisis management, or related areas.
- Portuguese proficiency in reading and writing.
- Proficiency with SQL, quantitative analysis, and moderation enforcement tools.
- Understanding of Trust & Safety challenges and global online safety and harm-prevention legal and regulatory frameworks.
Nice to have
- Experience in a technology or digital platform environment.
- Familiarity with content moderation tools, AI/ML solutions, and automation for risk management and containment.
Tools
SQL, Python, AI/ML
AI focus
Familiarity with AI/ML solutions and automation for risk management and containment is preferred.
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