TikTok
Rapid Response Analyst - Trust and Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years in Trust & Safety Incident, Risk, Investigations, Escalations or Crisis Management roles, or related areas.
- Education
- Bachelor's degree
About the job
Coordinates responses to major global Trust & Safety incidents, including detecting and containing harmful content and improving incident response processes.
What you'll do
- Lead incident response, proactive content sweeps, and rapid containment of high-risk content.
- Coordinate cross-functional incident responses and develop or refine workflows and playbooks.
- Analyze incidents, evaluate response effectiveness, and share findings to support risk reduction.
What they ask for
- Bachelor's degree and 4+ years of experience in Trust & Safety Incident, Risk, Investigations, Escalations or Crisis Management roles, or related areas.
- Proficiency with SQL and ability to identify patterns and enforcement gaps in moderation systems.
- Experience with content moderation enforcement tools to investigate and action violative content.
- Understanding of Trust & Safety challenges and global legal and regulatory frameworks related to online safety and harm prevention.
Nice to have
- Experience in a technology or digital platform environment.
- Familiarity with content moderation tools, AI/ML solutions, and automation for risk management and containment.
Tools
SQL, Python
AI focus
Familiarity with AI/ML solutions and automation for risk management and containment is preferred.
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