TikTok
Safety Program Manager (Trust building), TikTok Platform Responsibility
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
About the job
Develops and coordinates product safety narratives, stakeholder communications, launch alignment, and crisis responses for TikTok’s Platform Responsibility team.
What you'll do
- Build recurring communications and pre-launch alignment with PR, GR, and Legal, including safety references and communication materials.
- Create and maintain clear, human-centric narratives about safety products and design philosophy for internal and external audiences.
- Act as product-side contact for high-stakes inquiries and crisis responses, and coach product managers on narrative construction.
What they ask for
- Experience in Trust & Safety, Policy Communications, Public Affairs, or Product Marketing within a social media platform, including cross-functional initiatives without direct authority.
- Ability to translate technical product logic into persuasive narratives; writing samples required.
- Depth in at least one safety and compliance area and working fluency with at least one major global safety regulatory regime.
- Fluency in written and spoken Chinese.
Nice to have
- Experience in a Trust & Safety product organization or as a regulator-facing communicator at a large platform company.
- Experience drafting formal regulator-facing or media-facing materials.
Model-written summary · the original posting is authoritative