TikTok
Staff Technical Program Manager, Seller Success & Onboarding
San Jose, California · Staff · Full-time · Posted Oct 28, 2026
- Experience
- 8+ years in a relevant discipline; 5+ years in a listed commerce, onboarding, or growth area.
- Education
- Bachelor's degree or equivalent practical experience.
About the job
Leads programs to improve TikTok Shop seller onboarding, activation, and long-term success through data-driven, personalized, and scalable seller experiences.
What you'll do
- Lead end-to-end programs that simplify seller journeys and improve onboarding conversion and growth.
- Analyze seller pain points and funnel trends to identify and measure improvements.
- Partner across engineering, product, data science, operations, and other teams to pilot and scale seller-facing solutions, including AI-enabled experiences.
What they ask for
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in program management, product operations, business operations, growth strategy, consulting, or related disciplines.
- 5+ years of experience in e-commerce, marketplaces, seller platforms, merchant services, fintech onboarding, SaaS onboarding, or growth-focused organizations.
- Experience leading complex cross-functional initiatives and using data to identify opportunities, influence decisions, and measure impact.
Nice to have
- Experience improving activation, onboarding conversion, adoption, retention, or engagement metrics.
- Familiarity with AI-enabled workflows, personalization systems, recommendation technologies, or experimentation frameworks.
AI focus
Develops programs using AI, personalization, and automation to tailor seller onboarding and growth experiences.
Model-written summary · the original posting is authoritative