TikTok
Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team)
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 2+ years in customer support, technical support, product operations, or customer success.
- Education
- Bachelor’s degree in computer science or a similar technical field of study, or equivalent practical experience.
About the job
Provides technical support for TikTok advertising products, resolves advertiser and internal issues, and channels feedback to product and engineering teams.
What you'll do
- Troubleshoot and resolve technical issues reported through ticketing systems.
- Support advertising product rollouts, train vendor teams, and audit ticket quality and documentation.
- Translate advertiser needs into actionable product and technical improvements with product and engineering teams.
What they ask for
- Bachelor’s degree in computer science or a similar technical field, or equivalent practical experience.
- 2+ years of experience in customer support, technical support, product operations, or customer success.
- Fluent written and spoken English and Japanese.
- Ability to troubleshoot product and technical issues via tickets and communicate effectively with stakeholders and advertisers.
Nice to have
- Experience with advertising monetization products, platform products, global support hubs, or vendor teams.
- Experience with knowledge base management, QA audits, process improvement, product launches, or team training.
Model-written summary · the original posting is authoritative