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Technical Rapid Response Analyst (Bilingual Arabic) - Trust and Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Education
- Bachelor’s degree
About the job
Leads rapid response to high-risk Trust & Safety incidents, containing harmful content and improving safety operations through data analysis, automation, and AI.
What you'll do
- Coordinate incident response, conduct proactive sweeps, and contain high-risk content, primarily for Middle East/Europe escalations.
- Analyze data and build dashboards to monitor risks and improve operations; prototype and scale scripts, automations, and AI agents.
- Review incidents and implement improvements to playbooks, policies, processes, and tools in collaboration with stakeholders.
What they ask for
- Bachelor’s degree and 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Arabic proficiency in reading and writing.
- Strong data skills using SQL, Python, or similar scripting languages.
- Ability to design and launch tools, processes, or systems from scratch.
Nice to have
- Experience in a technology or digital platform environment.
- Familiarity with AI/ML and automation for risk management.
Tools
SQL, Python, AI agents
AI focus
Build and apply automation and AI, including AI agents, to contain risk rapidly and reduce reliance on manual review.
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