TikTok
Technical Rapid Response Analyst - Trust and Safety
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Education
- Bachelor’s degree
About the job
Leads containment of major global Trust & Safety incidents and builds data-driven tools and automation to reduce risk and improve safety operations.
What you'll do
- Coordinate incident response, conduct proactive content sweeps, and contain high-risk content during live incidents.
- Analyze data, build dashboards, and develop scripts, automations, or AI agents to address safety risks.
- Review incidents and collaborate with stakeholders to improve playbooks, policies, processes, tools, and detection.
What they ask for
- Bachelor’s degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
- Strong data skills with SQL, Python, or similar scripting languages.
- Hands-on ability to design and launch tools, processes, or systems from scratch.
- Understanding of trust and safety challenges and global legal and regulatory frameworks related to online safety and harm prevention.
Nice to have
- Experience in a technology or digital platform environment.
- Familiarity with AI/ML solutions and automation for risk management.
Tools
SQL, Python
AI focus
Build and apply automation and AI, including AI agents, to rapidly contain risk and reduce reliance on manual review.
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