TikTok
Ticketing System Product Operations Specialist - Advertisement Team
San Jose, California · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in Product Operations, Business Operations, Program Management, or related operational roles.
- Education
- Bachelor's degree in Business Administration, Operations Management, Computer Science, Marketing, or a related field, or equivalent practical experience.
About the job
Leads the strategy and daily operations of advertising ticketing systems and workflows, improving support efficiency, performance, and customer experience.
What you'll do
- Plan and manage ticketing operations, monitor performance, and resolve operational issues.
- Optimize workflows and use dashboards and reporting to identify improvements and track key metrics.
- Lead cross-functional projects and use customer feedback, AI, and automation to improve support operations.
What they ask for
- Bachelor's degree in a related field or equivalent practical experience.
- 3+ years of experience in Product Operations, Business Operations, Program Management, or related operational roles.
- Experience leading cross-functional initiatives and managing operational projects and process improvements.
- Experience with ticketing platforms such as Zendesk, Jira, or similar systems; proficiency in Chinese and English is required.
Nice to have
- Experience operating SaaS platforms, customer service systems, or enterprise operational products.
- Experience using AI tools or implementing AI-driven workflows, or designing operational dashboards and KPIs.
Tools
Zendesk, Jira, Asana, Trello
AI focus
Identify opportunities to apply AI technologies and automation to improve efficiency, streamline workflows, and scale support operations.
Model-written summary · the original posting is authoritative