TikTok
TikTok Local Services - Governance Lead
Los Angeles, California · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in relevant governance and experience programs; 3+ years managing a team.
- Education
- Bachelor's degree and above; preferably in a quantitative field such as Mathematics, Statistics, Engineering, or Data Analytics, or a related field.
About the job
Leads a team developing and implementing governance, risk mitigation, and service-experience programs for TikTok’s US Local Services Dining business.
What you'll do
- Lead governance and experience experts in creating data-driven policies and strategies, and reduce risks involving merchants, listings, creators, content, fulfillment, and incentive abuse.
- Develop user-feedback processes and fulfillment and service-experience strategies for customers, creators, sellers, and merchants.
- Monitor the US Dining ecosystem, investigate issues and emergencies, and collaborate cross-functionally to improve ecosystem health.
What they ask for
- 5+ years of hands-on experience in data-driven governance and experience programs in a listed or related field.
- 3+ years of team-management experience.
- Bachelor's degree and above, preferably in a quantitative or related field.
- Strategic thinking, program-management and communication skills, and familiarity with O2O or e-commerce governance, customer experience, and regulatory and compliance requirements.
Nice to have
- Proficiency with SQL, Python, or Excel; data interpretation or analysis experience.
Tools
SQL, Python, Excel
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