TikTok
TikTok Local Services - Merchant & Listings Governance Program Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years
- Education
- Strong Bachelor's degree and above; preferably in a quantitative field.
About the job
Develops and implements governance programs and policies to manage merchant and listing risks, improve marketplace health, and support a fair business experience for TikTok Local Services.
What you'll do
- Create governance strategies and lifecycle policies for merchants and listings, including onboarding, KYC, qualifications, and account health.
- Analyze data, feedback, and investigations to identify risks and implement improvements with cross-functional teams.
- Monitor ecosystem health, respond to emergencies, and balance risk controls with legitimate merchant growth.
What they ask for
- 3+ years of hands-on experience in data-driven governance and experience programs in O2O, Local Services, E-commerce, strategy consulting, operations management, content or seller risks, seller operations, or related fields.
- Strong Bachelor's degree and above, preferably in a quantitative field.
Nice to have
- Experience using analytical tools such as SQL, Python, or Excel.
- Strategic thinking, program management, communication, and cross-functional project leadership skills; familiarity with local services, governance, customer experience, or regulatory requirements.
Tools
SQL, Python, Excel
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