TikTok
TikTok Local Services - Merchant & Listings Governance Program Manager
Los Angeles, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 1+ years.
- Education
- Bachelor’s degree and above; preferably in a quantitative field.
About the job
Develop and implement governance programs that manage merchant and listing risks while supporting a trustworthy, healthy, and growth-friendly TikTok Local Services marketplace.
What you'll do
- Create policies and lifecycle strategies for merchant and listing governance, including regulatory, compliance, cultural, and promotional issues.
- Analyze data and user feedback, collaborate with cross-functional teams, and implement measures to improve ecosystem health and merchant experience.
- Monitor marketplace health, investigate risks and emergencies, and improve governance processes such as onboarding, KYC, qualifications, and account health.
What they ask for
- At least 1 year of hands-on experience driving data-driven governance or experience programs in a relevant area, such as O2O, Local Services, E-commerce, or trust and safety.
- Bachelor’s degree or above; quantitative fields are preferred.
Nice to have
- Proficiency with analytical tools such as SQL, Python, or Excel.
- Strategic thinking, program management, communication, and cross-functional project leadership skills.
Tools
SQL, Python, Excel
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