TikTok
TikTok Shop - Arbitration Strategy Program Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in operations, program, or project management; hands-on SOP development experience required.
About the job
Develops and improves TikTok Shop dispute policies, service strategies, evaluation systems, and operational monitoring to improve buyer and seller experiences.
What you'll do
- Analyze dispute data and buyer and merchant feedback to identify pain points and improvement opportunities.
- Develop after-sales dispute rules and service strategies for different categories and scenarios.
- Monitor business metrics and coordinate with product and algorithm teams on implementation, evaluation, and improvement.
What they ask for
- 3+ years in operations, program, or project management, with hands-on SOP development experience.
- Experience conducting data-driven analysis to identify insights and drive strategic improvements.
- Proficiency with data analysis tools, strong business analysis skills, and sound judgment.
- Fluency in Mandarin and English, including business terminology.
Nice to have
- Experience with LLM applications and interest in AI for e-commerce services.
- Experience with e-commerce platform rules, strategic operations, or service experience operations at a large e-commerce platform.
Tools
LLM
AI focus
Preferred experience applying LLMs and interest in applying AI to e-commerce services.
Model-written summary · the original posting is authoritative