TikTok
TikTok Shop - Arbitration Strategy Program Manager
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 3+ years in operations, program, or project management.
About the job
Analyzes marketplace disputes and develops after-sales policies, service strategies, and evaluation systems to improve buyer and seller experience.
What you'll do
- Analyze dispute data and user and merchant feedback to identify pain points and improvement opportunities.
- Develop after-sales dispute rules and service strategies across categories and scenarios; collaborate with product and algorithm teams on implementation.
- Monitor business metrics and establish processes for anomaly alerts, feedback, analysis, and follow-up improvements.
What they ask for
- 3+ years in operations, program, or project management, including hands-on SOP development.
- Experience using data-driven analysis to generate insights and drive strategic improvements.
- Proficiency with data analysis tools, strong business analysis skills, and sound judgment.
- Fluency in Mandarin and English, including business terminology.
Nice to have
- Experience with LLM applications and interest in AI for e-commerce services.
- Knowledge of e-commerce platform rules or experience in strategic operations or service experience operations at a large e-commerce platform.
Tools
LLM
AI focus
Preferred experience applying LLMs and interest in applying AI to e-commerce services.
Model-written summary · the original posting is authoritative