TikTok
TikTok Shop - Carrier Performance Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in transportation operations, carrier management, quality management, or vendor management.
- Education
- Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field.
About the job
Manages TikTok Shop’s external carrier network, using performance analytics and quality governance to improve delivery reliability, cost, compliance, and customer experience.
What you'll do
- Monitor carrier KPIs, lead business reviews, and drive performance improvement plans.
- Investigate delivery defects and exceptions, establish quality standards, and coordinate corrective actions across the logistics chain.
- Build reporting dashboards and work with product and engineering teams to improve transportation tools and operational visibility.
What they ask for
- Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field.
- Strong data analytics capabilities and ability to make decisions using KPI dashboards and operational insights.
- Proven ability to manage external partners and influence without direct authority.
- Experience in quality control, root-cause analysis, exception management, or logistics compliance; excellent communication and cross-functional leadership skills.
Nice to have
- Experience in e-commerce logistics or high-volume transportation networks.
Model-written summary · the original posting is authoritative