TikTok
TikTok Shop - Carrier Performance Manager
Los Angeles, California · Manager · Full-time · Posted Oct 28, 2026
- Experience
- 5+ years in transportation operations, carrier management, quality management, or vendor management.
- Education
- Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field.
About the job
Manages TikTok Shop’s external carrier network, using performance analytics and quality governance to improve delivery reliability, cost, compliance, and customer experience.
What you'll do
- Monitor carrier KPIs, conduct business reviews, and drive performance improvement plans with carriers.
- Lead quality and exception management, including defect analysis, root-cause investigations, and end-to-end logistics quality standards.
- Improve transportation tools, reporting, compliance, and operational processes in partnership with internal teams and carriers.
What they ask for
- Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or a related field.
- 5+ years of experience in transportation operations, carrier management, quality management, or vendor management.
- Strong data analytics capabilities and ability to make decisions using KPI dashboards and operational insights.
- Experience managing external partners and in quality control, RCA, exception management, or logistics compliance.
Nice to have
- Experience in e-commerce logistics or high-volume transportation networks.
Model-written summary · the original posting is authoritative