TikTok
TikTok Shop - Customer Experience Business Analytics Analyst
San Jose, California · Full-time · Posted Oct 28, 2026
- Education
- Bachelor’s degree or above.
About the job
Analyzes customer experience operations for TikTok Shop and develops data infrastructure, dashboards, and AI-enabled tools to improve business decisions and service efficiency.
What you'll do
- Improve data infrastructure and dashboards, organize data assets, and automate data processing to reduce manual work.
- Develop AI-enabled automated analysis, anomaly detection, and root-cause diagnosis tools for operational issues.
- Analyze buyer experience and service operations, and provide actionable insights and recommendations to business teams.
What they ask for
- Bachelor’s degree or above.
- Proficiency in Excel, including PivotTables and functions, and SQL; ability to perform data visualization and build dashboards.
- Interest in buyer experience, customer service, and data automation in e-commerce, with business acumen and logical reasoning.
- Strong teamwork and execution skills; meticulous and rigorous work style.
Nice to have
- A major in Computer Science, Statistics, Mathematics, Accounting, Business Analytics, or another related quantitative field.
- Experience leveraging AI tools to improve work efficiency.
Tools
Excel, SQL
AI focus
Explore AI capabilities and build automated analysis, anomaly detection, and root-cause diagnosis tools; candidates who use AI tools to improve efficiency are preferred.
Model-written summary · the original posting is authoritative