TikTok
TikTok Shop - Customer Experience & Product Program Manager
Seattle, Washington · Manager · Full-time · Posted Oct 28, 2026
- Education
- Bachelor's degree.
About the job
Improves TikTok Shop’s post-purchase customer experience by analyzing feedback and performance data, translating findings into product and process changes, and coordinating implementation across teams.
What you'll do
- Gather customer feedback, business needs, and performance data to improve after-sales service experiences.
- Identify customer-journey pain points and help develop service policy, process, and product improvements.
- Write product requirements and user stories, support cross-functional delivery, and track performance and feature impact.
What they ask for
- Bachelor's degree.
- Strong analytical, logical-thinking, and structured problem-solving skills.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Fluent in Mandarin and English, including business terminology; strong cross-functional communication and collaboration skills.
Model-written summary · the original posting is authoritative