TikTok
TikTok Shop - Customer Experience & Product Program Manager
San Jose, California · Manager · Full-time · Posted Oct 28, 2026
- Education
- Bachelor's degree.
About the job
Improves TikTok Shop’s post-purchase customer experience by analyzing feedback and performance data, then coordinating product and process improvements across teams.
What you'll do
- Gather customer feedback, business needs, and performance data to optimize after-sales service experiences.
- Identify customer-journey pain points and help improve service policies, processes, and product solutions.
- Translate needs into product requirements and user stories, support implementation, and track performance and feature impact.
What they ask for
- Bachelor's degree.
- Strong analytical, logical-thinking, and structured problem-solving skills.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Fluency in Mandarin and English, including communicating business terminology; strong cross-functional communication and collaboration skills.
Model-written summary · the original posting is authoritative